Frequently asked questions and the answers

We want to return animals that have run away or been stolen to their rightful owners as quickly as possible. We are convinced that many animals have to live in shelters and animal rescue centres even though they have their own homes. Simply because without registration it is almost impossible to reunite animals and their owners. This way, animal shelters and rescue centres can be relieved and animals can be reunited with their owners.

A helper network extremely increases the possibilities of seeing an errant animal and then reporting it to us. So that we can find the owner as quickly as possible.

This is one of the most frequently asked questions. Although many animals are microchipped, it is usually difficult to read the chip and find the rightful owner. Either the animal cannot be caught, or there is no one within "reach" who can read the chip. It is also often the case that the data stored on the chip is not updated. In addition, if a chip was placed in another country, it cannot be read in the next one (e.g. after a move). Respectively, no "access" to the data by the owner is possible.
Our database does not care in which country or region a microchip was placed or where an animal was tattooed. It is important that you as the owner let us know if your email address or mobile number has changed, so that we can contact you if you report an animal missing or if your animal is found.
But most importantly, the photos of missing and found animals allow us to match the animal that has been found or lost.

Because, according to MASCOTFIND's enquiries, the Spanish government does not recognise the non-profit status of animal associations.

We recommend injecting a chip into every animal, so that it is marked for life and can be identified at any time. It serves to protect the animal and increases the chance of bringing an animal back home. If the animal is also registered with MASCOTAFIND with a microchip number, this is the best protection for your animal if it should get lost.

Of course you can. However, as it usually takes 3-4 working days to complete a registration, you lose valuable time to find your animal again.

Your data is safe with us and will only be passed on with your express permission. If necessary, for example, to the finder or animal shelters or vets. You can find more details on this in our data protection information.

Membership with Mascotafind is free for all pet owners.
An annual fee of €10 per animal applies only when you register a pet.
This contribution helps us maintain the registry and respond quickly if your pet goes missing.
Updating your or your pet’s information is always free of charge.
There is no separate fee for lost-pet reports — it’s included in the annual membership.

Registering your pet on our platform is simple and can be done in just a few steps. Here is the exact process: Step 1: Create & verify your user accountVisit the website: Go to our platform www.mascotafind.es. Start registration: Click on the blue button "REGISTER ANIMAL". Create an account: If you do not have a user account yet, click on the link to create a new account and enter your personal details (name, etc.). 1st Email (Activation): You will receive an email with the subject "Complete your registration on www.mascotafind.es". Click on the link inside to verify your email address. 2nd Email (Access data): Immediately after, you will receive a second email with the subject "Your access credentials for www.mascotafind.es". This contains your username, password, and a link to log in. Step 2: Log in & register your petLogin: Log into your personal customer account using the details provided. Select section: In your customer account, you can edit your profile, view your list of pets, or add a new pet by clicking the "REGISTER MY PET" button. Enter pet details: First, select the type of animal (e.g., dog or cat). In the next step, enter your pet's name and click "Submit". Step 3: Payment & completionPayment: You will be redirected to the payment page to complete the registration. 3rd Email (Confirmation): After successful payment, you will receive a confirmation email with the subject "Payment confirmation and registration on Mascotafind". Good to know: Once this process is complete, you can update your details at any time by logging into your personal customer account with the access data you received.

In addition to immediately reporting the theft to MASCOTAFIND, every pet owner should report the theft to the police. This also has the advantage of sensitising the authorities. If more animals are lost in the region, the investigation will be intensified.